Please ensure that all goods sent back to Fly Comps include a completed GOODS RETURN FORM. Either print the document for completion or download and fill out on your computer before printing. Goods received without this completed sheet will be subject to delays and may not be processed.
We recommend that returns are:
-
- Packed so they aren’t damaged in transit,
- Sent on a tracked service*, as Fly Comps cannot be held liable for lost parcels.
*Please note if using a Tracked Service, Please add “Delivery between 08:30 to 17:00, Monday to Friday Only”.
RETURNS FOR EXCHANGE, CREDIT OR REFUND
All products, except CDs, DVDs & computer software, can be returned within 28 days of receipt. Subject to being received back in good condition, with original packaging and paperwork, returns will be:
- Exchanged as soon as possible, or
- Refunded or
- Credited within 14 days of receipt.
Please note, if items were supplied as ordered, postage cannot be refunded.
If you wish to exchange an item, please contact sales@flycomps.co.uk before sending anything back. Exchanges may incur additional postage.
HEADSET RETURNS FOR REPAIR UNDER WARRANTY
If you suspect your headset is faulty, and wish to return it for a warranty repair, please conduct the following tests before posting:
- Check if the headset functions in the aircraft when no other headsets are connected.
- Check if the headset functions in the aircraft when another headset is also connected.
- Check if the headset functions in a different aircraft.
- Check if the headset functions when switched over from STEREO to MONO
If you require a warranty repair, we advise you contact the repair service directly so that you can receive your repair back more quickly. Please refer to the contact information below.
Bose headsets
If you have a Bose headset which is within its 5 year warranty and you believe it is faulty, please refer to the Bose Repair & replacement page here: https://www.bose.co.uk/en_gb/support/self_service/service_and_repair_request.html
David Clark headsets
If you have a David Clark headset which is within its 5 year warranty and you believe it is faulty, please call 01787 373282.
Lightspeed headsets
If you have a Lightspeed headset which is within its 7 year warranty and you believe it is faulty, please visit this web page: Repair Request and refer to this instructional video: Log an In Warranty International Repair request.
Sennheiser headsets
If you have a Sennheiser headset which is within its 5 year warranty and you believe it is faulty, please call 01698 208252.
ELECTRONIC DEVICES WARRANTY
If more than 28 days have elapsed since your device was shipped and it has developed a fault within the warranty period, please contact the manufacturing company who will provide instructions on warranty repair.
CDS, DVDS & COMPUTER SOFTWARE
When purchasing goods such as CDs, DVDs and computer software, it is the duty of the customer to make sure that what has been ordered is compatible with your device, computer system or software. CDs, DVDs and computer software can only be returned for replacement if faulty, or for refund if the security seal remains unbroken.
GUARANTEE
All products purchased from Fly Comps are guaranteed for a minimum of 12 months. Pooleys manufactured products carry a lifetime guarantee.
RETURNS ADDRESS
RETURNS DEPARTMENT – FLY COMPS LTD
Neptune Court,
15, Vanguard Way,
Cardiff
CF24 5PJ
